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Questions & Answers « Instinct Records  
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Questions & Answers:

  1. What if I want/need to return an item I’ve purchased from you?

    We will replace any factory-defective item purchased from us with a fresh copy of that title. Please contact us at .(JavaScript must be enabled to view this email address) and tell us the artist, title and format of the defective item, what’s wrong with it, and when you bought it. Once the return has been approved by email, send it back to the contact address on this page – we’ll confirm that the item sent back is defective and then send you a replacement copy.

    If you gave someone a purchased item as a gift and it turns out it’s something they already have, we will accept the unopened/unplayed item for credit on a future order (or simply refund, depending on the circumstances). The same policy as above applies — email us at .(JavaScript must be enabled to view this email address) and inform us of your desire to return the item, when you purchased it from us, etc.

    Unfortunately, we are not able to accept returns on an item because you don’t like it once you hear it.

  2. What is your shipping policy?

    All orders shipped from Instinct Records will be sent via UPS regardless of whether the destination is domestic or international. Customers should select the shipping option (Ground, 2nd Day Air, Next Day Air) that best suits their needs. Shipping costs are calculated by the weight of the product plus the weight of the shipping materials. Instinct Records makes every effort to ensure that our products are shipped at the lowest reasonable cost to customers, while also providing the most protection possible for the goods. Instinct Records is not responsible for damages incurred during shipping, though we will replace any factory-defective items purchased from our store.

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